If you have a question about a Bisley product, or a more general enquiry, you may find the answer you’re looking for here. Otherwise, please get in touch.
You’ll find over 20 videos on our YouTube Customer Support Playlist. They cover a range of common tasks, from removing and fitting drawer slides, to changing a lock barrel.
Yes, we provide spare parts for most products, though some parts can only be replaced by a Bisley engineer or Bisley dealer. Please contact your Bisley dealer for more information.
You can purchase spares by completing the 'Contact Us' form and providing your details along with the five digit number from the relevant lock barrel. If you only have a 3 digit number on the lock barrel, please add the prefix 92.
The instructions below should help. For your own safety, remember to empty the drawer first – and take care as it can be awkward removing a drawer for the first time.
Just click on any of the links below to download the relevant PDF. Bear in mind these instructions are intended as a guide. If you’ve any questions, please contact your supplier.
BS Filing Cabinets Oct 2010 onwards
BS Filing Cabinets 1997 to Oct 2010
BS Filing Cabinets to 1997
Contract Filing Cabinets
Removing pedestal file drawers
Removing pedestal stationery drawers
We offer a repair and maintenance service for all our products. Simply contact your dealer and they’ll arrange this for you. If your product is out of warranty, your dealer will get a quotation for you first.
It depends on the product, so check the individual product pages on our website for more information.
If you already have a Bisley product that takes suspension files, you’ll find details on where to position the file bar(s) in the accompanying leaflet. You can also download leaflets via the individual product pages on our website.
It depends on the product and when it was manufactured:
Where to find the label:
It ranges from one to ten years, depending on the product. You’ll find full details in the ‘Features and benefits’ section on the individual product pages of the website.
Most of our products are tested to the following standards:
Tables and desks and storage furniture. Test methods for the determination of strength and durability of moving parts.
Storage furniture. Safety requirements.
Storage furniture. Test methods for the determination of stability and strength of the structure.
There are exceptions, so check the individual product pages on our website for more details. Also, bear in mind that product ‘type testing’ means that the example unit tested – usually the largest in the range – is deemed to be representative of the entire range.
Our cabinets aren’t classed as fireproofed, so we don’t claim they give any form of fire protection to the contents. Fireproofed cabinets are double-skinned, filled with fire retardant material and only available from specialist manufacturers at a high price premium.
In a severe fire, a normal steel cabinet won’t catch alight, but the contents will simply ‘cook’ (char). We do have certification to BS 476: Part 7: ‘Surface spread of flame’ for our painted surfaces and plastic tambours.
These are available in our 'Resources' area.
You can find 'How To' videos on our Youtube channel here.
You can sign up to our mailing list here.
